How accessible this site is, and what to do if it isn’t.

Switch Pharmacy wants its service to be usable by as many people as possible. We design the site to work for people who use screen readers, who navigate by keyboard alone, who need larger text, who use voice control, who use high-contrast colours, who have reduced fine motor control, who use translation tools, or who have any combination of those needs.

Health information shouldn’t depend on perfect vision, perfect hearing or perfect dexterity. Where we fall short, we want to hear about it — see section 6.

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 to AA conformance level. This is the standard that public-sector bodies in the UK are legally required to meet under the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. As a private pharmacy we are not directly bound by those regulations, but we adopt the same standard as a matter of policy.

This site is partially compliant with WCAG 2.2 AA. We are tracking remaining issues and aim to be fully compliant before public launch. The most relevant accessibility features today are:

• The site is fully usable by keyboard alone. A visible focus ring is shown on every interactive element.
• Headings are nested in a logical order so that screen-reader users can skim by structure.
• Text size and line spacing remain readable when zoomed to 200% in the browser.
• The consultation flow uses a single “Continue” button per step rather than complex multi-button decision trees, to support cognitive accessibility.
• Form fields are paired with explicit labels and instructions, not just placeholders.
• Colour is never the only way information is conveyed.
• Pages work without JavaScript for content; the consultation requires JavaScript because it is a multi-step form, but the pharmacy team can complete a consultation on your behalf over the phone if needed.

We are honest about where the site is not yet good enough:

If you need any information on this site in a different format — large print, plain text, easy-read, braille, audio, or another language — please ask. There is no charge, and there is no need to give a reason.

Email hello@switchpharmacy.co.uk with “Accessibility” in the subject line, or call 0116 296 9900. We will respond within 5 working days.

If you find something on the site that you can’t use, please tell us. Include as much detail as you can:

• What you were trying to do.
• What page you were on.
• What didn’t work.
• What device, browser and assistive technology you were using if you know.

Email hello@switchpharmacy.co.uk. We treat accessibility feedback as a complaint under our complaints procedure: acknowledged within 2 working days, substantive reply within 10. We will tell you what we are going to do about it.

If you are not happy with how we have responded to your accessibility feedback, you can escalate it under our complaints procedure. You can also contact the Equality Advisory and Support Service (EASS), which is the body designated to provide advice on the Equality Act 2010:

We run automated accessibility checks (axe-core, Lighthouse) on every page as part of the build, and we run manual tests with keyboard-only navigation and the VoiceOver / NVDA screen readers before any change is released to the public site. We will commission an independent accessibility audit before we go fully live.

This statement was last reviewed on 27 June 2026 and will be reviewed again at least every 12 months, and immediately after any material change to the site.